Privacy of Personal Information

Privacy policy in relation to the processing of personal data

This Privacy Policy describes how we collect, hold and use information about users who visit this website. BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT THE SITE ADMINISTRATOR MAY PERIODICALLY, IN ITS DISCRETION AND WITHOUT NOTICE, MODIFY, SUPPLEMENT OR REPEAL OR OTHERWISE UPDATE THIS PRIVACY POLICY. However, we will at all times handle your information in accordance with the Privacy Policy in effect at the time of collection. We will post changes to our Privacy Policy on this website so that you are fully informed about the types of information we collect, how we use that information, and under what circumstances it may be disclosed. The current version of our Privacy Policy is published on this website. We consider guaranteeing the right to protection of personal data to be a fundamental commitment of WEB ART LTD, which is why we will use and invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679 (the "EU General Data Protection Regulation" or "GDPR") and any other applicable Bulgarian legislation. As one of the main principles of this legal framework is transparency, we have prepared this document to let you know how we collect, use, transfer and protect your personal data when you interact with us in relation to products and services, including through our website or through mobile applications.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In case of such changes, we publish the amended version of the Privacy Policy on our website and therefore, we kindly ask you to check its contents periodically.

Who are we and how to contact us?

WEB ART LTD is a company with a registered office and an address of management 54 Laburnum Grove, Shrewsbury, England, SY1 2UT with a mailing address Perushtica Str. 5, Bourgas 8001, Bulgaria, Company Number 09487275 (referred to below WEB ART LTD ). For the purposes of data protection legislation,WEB ART LTD is an administrator in the processing of your personal data.

In case of questions related to the processing of your personal data, please contact the personal data protection officer by e-mail at support@invos.co.ukor at an address Perushtica Str. 5, Bourgas 8001, Bulgaria – by typing the following text: To the attention of the personal data protection officer of WEB ART LTD.

Categories of personal data we process

WEB ART LTD processes your personal data that you provide by filling in forms, sending inquiries and messages through the website https://invos.co.uk , as well as when you make subsequent contact with us in the course of considering your inquiries and messages. The information may include identification data, contact data (email and telephone number, etc.) that may be required for subsequent processing of your data in connection with the correspondence conducted.

WEB ART LTD collects your personal data directly from you, so you decide what kind of information to provide to us. Some of the information we receive from you is mandatory for the purposes of registration on the websiteWEB ART LTD when creating a profile.

WEB ART LTD collects your personal data in the following cases:

• When you create a user profile on the website https://invos.co.uk, You send us your:
  1. Company name;
  2. Company number;
  3. Town;
  4. Tax address;
  5. Director;
  6. Email.
• You can also add additional information to your profile from the platformWEB ART LTD as:
  1. Business phone number;
  2. Information for Officials;
  3. Accounting email, etc.
• When you make a purchase through the site, you provide us with the following information:
  1. Your desired product or service;
  2. Billing data;
  3. Email address;
  4. Contact telephone number, etc.;
• When you have indicated a desire to receive information or assistance by completing an electronic form on our website https://invos.co.uk, to send you a personalized response;
• When you register to receive our e-newsletter;
• When you register and participate in our programs, activities, initiatives and events for the purposes of conducting them;
• In connection with the verification of the information submitted by you to verify your identity and prevent abuse and violations of the rules of use of the website https://invos.co.uk;
• In the course of our communication on projects, initiatives, events and other activities that are announced on the website https://invos.co.uk;
• When you make comments or provide us with additional information in a section of the website https://invos.co.uk , which allows this;
• In connection with any section of the website https://invos.co.uk where you knowingly and voluntarily provide personal information and data.
• In the event that our site allows it, if you use your profile on social media platforms such as LinkedIn, Twitter, Facebook, Instagram and others to register or otherwise use our website, we will gain access to your personal data which You have made your profile available. You can manage access to this data through the settings of your profiles on these social networks.
• In addition to the specified personal data, WEB ART LTD is able to collect and subsequently process certain information about your behavior when browsing our website or using a mobile application in order to personalize your interests and prepare offers that are tailored to your profile. We invite you to learn more in this regard by reading the section on processing below.
• On our Platform, we may store and collect information using Cookies and similar technologies in accordance with our Cookie Policy which is available on the site, and with which we recommend you familiarize yourself.
• We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation.

What are the purposes and grounds of processing your personal data?

We will use your personal data for the following purposes:

For the purpose of purchasing goods and providing services through the platform of WEB ART LTD

This general purpose may include, as appropriate, the following:

• When creating and managing a user profile on the https://invos.co.uk platform owned by WEB ART LTD;
• When processing orders, including acceptance and validation of the same;
• When resolving issues related to canceled orders or any other issues related to orders, goods or services purchased;
• When exercising the right of refusal in accordance with the legal provisions and the General Terms of Use;
• When refunding the value of the products according to the legal provisions;
• In response to your inquiries;
• When sending information about various functionalities of our website or news;
• To inform you of changes to our policies and documents and to personalize communications with you;
• When sending newsletters, letters, invitations to events, as well as information about programs, initiatives, activities and projects by e-mail or otherwise; to register for an event or participate in a program;
• To optimize or improve our initiatives and activities and for the purposes of research and development of our activity;
• For the purposes of detecting, investigating and preventing actions that may violate our policies or be illegal.

Providing a better service

WEB ART LTD may collect your personal data when completing surveys about satisfaction with purchased goods and used services after the completion of an order, either directly conducted or with the help of partners, market surveys and research.

Direct Marketing

In case you have provided consent to receive commercial communications, WEB ART LTDwill collect and process your personal data for the purposes of sending you offers for the products/services you are interested in. In this regard, we may send you commercial messages, through various electronic communication channels, such as email, SMS, social networks and others, which contain general and thematic information, information about products complementary to the products you have purchased, or if you have shown interest towards their purchase, as well as other business communications such as market research and user opinion surveys so that we can present personalized recommendations on our platform. In order to provide you with the information that is of interest to you, we may use certain data about your purchasing behavior (for example, products viewed/products added to wishlist/purchased products) to create a profile.

You have the right at any time to withdraw your consent to receive commercial communications such as:

• Change the settings in your user profile;
• You use the 'Unsubscribe' link in the communications you receive from us;
• Like contact WEB ART LTD , using the contact details mentioned above.

What is the basis for processing your personal data?

The collection and processing of your data is necessary to comply with our obligations under current legislation. There may be instances where we use or disclose information to protect our rights and our business. These may include:

• Measures to protect the website https://invos.co.uk and users of the platform owned by WEB ART LTD against cyber attacks;
• Measures to prevent and detect fraud attempts, including transmission of information to competent public authorities;
• Measures to manage various other types of risks.

The main reason for these types of processing is our legitimate interests related to the protection of our commercial activity, provided that we ensure that all measures taken by us ensure a balance between our interests and your fundamental rights and freedoms.

Furthermore, in some cases, processing by us is based on legal provisions such as the obligation to protect goods and values ​​provided by applicable legislation in this regard.

We rely on your consent to send you our newsletter, as well as to inform and involve you in various initiatives and other events related to our projects and programs, to share your data with our partners, and and to notify you of changes in our organization and operations.

How long do we keep your personal data?

As a rule, we store your personal data while you have a user profile on the website https://invos.co.uk owned by WEB ART LTD, for the period necessary to fulfill the specific purpose, for which are processed or which is provided for by law. You may always request that we delete certain information or close your user profile, and we will respond to that request by retaining certain information, even after the account is closed, when applicable law or legitimate interests require it.

To whom do we send your personal data?

Depending on the case, we may transfer or give access to some of your personal data to the following categories of recipients:

• Partners in the platform of WEB ART LTD;
• Courier service providers;
• Payment and banking service providers;
• Providers of marketing or telemarketing services;
• Market research service providers;
• IT service providers;
• Other companies with whom we may develop joint programs to market our goods and services.

Where we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal data to public authorities.

Access to your data by private legal entities-third parties takes place in accordance with the legal provisions in the field of data protection and information confidentiality, based on contracts concluded with them. These categories of recipients are legally or contractually obligated to maintain the confidentiality and security of any of your personal information and data. They are not allowed to use, disclose or change this information in any way, except for the purposes of performing the services assigned by us or if required by law.

To which countries do we transfer your personal data?

We currently store and process your personal data in Bulgaria and England. We do not transfer your personal data outside the territory of the European Union. However, it is possible that some of your personal data may be transferred to entities located in the European Union or outside it, including in countries for which the European Commission has not recognized an adequate level of personal data protection.

We will always take steps to ensure that any international transfer of personal data is carefully managed to protect your rights and interests. Data transfers to service providers and other third parties will be protected by contractual obligations and, where appropriate, by other safeguards such as standard contractual clauses issued by the European Commission or certification schemes such as Privacy Shield personal data transferred from the EU to the United States of America.

You can contact us at any time using the contact details set out above to find out which countries we transfer your data to and what safeguards we have in place in relation to those transfers to data.

How do we protect the security of your personal data?

We are committed to ensuring the security of your personal data by implementing appropriate technical and organizational measures in compliance with industry standards.

We store your data on secure servers using the latest possible encryption algorithms and guarantee the storage of backup copies.

We use services to accept and process your payments provided by PayPal . All payment information is encrypted using SSL technology and is not actually stored by us.

Despite the measures we implement to protect your personal data, we are aware that in general the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data may be viewed and used by unauthorized persons third parties. We cannot accept responsibility for these vulnerabilities of systems that are not under our control.

What are your rights?

The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, the correction of errors in our files, and/or raise objections regarding the processing of your personal data. You can also exercise your right to file a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.

More information about each of these rights can be obtained by viewing the information about all rights below.

Please note the following if you wish to exercise these rights:

Identity

We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding these records using your e-mail address listed in your user profile on the website https://invos.co.uk. Otherwise, we reserve the right to verify your identity by requesting additional information to verify it.

Fees

We will not charge a fee for exercising any rights in relation to your personal data, except where your request for access to information is unfounded, repetitive or unnecessarily repetitive, in which case we will charge an amount based on our time taken. The hourly rate of WEB ART LTD for this type of service it is 80 EUR for each hour started. Of course, you will be informed of any applicable fees even before your request is processed by a WEB ART LTD representative.

Deadline for response

We plan to respond to all valid requests within 15 calendar days, unless the request is particularly complex, or if you have made multiple requests, in which case we will respond within a maximum of 30 calendar days. In exceptional circumstances and the need for a longer period of time, you will be notified in a timely manner. We may contact you by phone or email and ask you to explain to us exactly what you want done or what you are specifically worried about. In this way, you will help us to react faster and shorten the time to respond to your request.

Third Party Rights

We will not need to respond to a request if it adversely affects the rights and freedoms of other data subjects.

Right of Access and Right of Correction

You have the right to receive information about what personal data relating to you is processed by us, about the source of the data, for what purposes the data has been used and about the third parties to whom the data has been provided. You also have the right to request the correction of inaccurate or incomplete personal data at any time.

Right to deletion of data (right “to be forgotten”)

You may request that your personal data be deleted in the presence of one or more specific circumstances:

1. Personal data are no longer necessary for the purposes for which they were collected;
2. The processing consent on which the data processing is based has been withdrawn and there is no other legal basis for continuing the processing;
3. Processing is unlawful;
4. Personal data must be deleted in compliance with a legal obligation applicable to us. We may not comply with your request to the extent that the processing is necessary for other purposes, including due to a legal obligation.

You can contact us at the above contact details to obtain further information regarding the deletion of your personal data.

Right to object

You have the right to object to the processing of your personal data.

Right to restriction of processing

You can request that the processing of personal data be restricted if:

1. You believe that your personal data is inaccurate so that we can verify its accuracy;
2. You consider that the processing is unlawful, but you do not want the data to be deleted;
3. You have objected to the processing of the data;
4. You believe that we no longer need your personal data, but you require it to establish, exercise or defend legal claims.

Right to withdraw consent

If in any period you have provided your consent to the processing of your personal data for certain purposes, you can always withdraw this consent for future processing.

You may withdraw your consent to receive our newsletter or information about our initiatives or projects at any time by contacting us at the contact details provided above.

Please note that the withdrawal of consent does not affect the lawfulness of the processing of your personal data on another valid legal basis, as well as the lawfulness of the processing based on the consent given before it was withdrawn.

Right to data portability

In certain cases, you have the right to receive your personal data that you have provided to us, as well as possibly request that we transfer this data directly to another administrator, where this is technically possible. For this purpose, you need to perform the following procedure:

1. Make a handwritten request, written in black pen and in free text, addressed to the Manager of WEB ART LTD in which you mention your wish to exercise your right to data portability;
2. The request must contain the following information:
• Your full name on ID;
• Company Number;
• VAT ID
• Postal address;
• Contact telephone number;
• Email address where you will receive an archive with your personal data.
3. Scan your ID identifying you as the owner of the data, write your full name, sign and handwrite: True to the original;
4. Get the application and the copy of the identity document certified by a valid notary;
5. Send the above documents by registered letter with return receipt requested to Perushtica Str. 5, Bourgas 8001, Bulgaria and to WEB ART LTD - with the following text on the envelope: Attn, Protection Officer of the personal data of WEB ART LTD.
6. Within 15 working days, you will receive an archive with your data stored with us at the email address you specified.

Right to appeal

If you consider that the processing of your personal data is unlawful, you can file a complaint with the Commission for Personal Data Protection: https://www.cpdp.bg.

Contact us

We remind you that you can contact the Privacy Officer of WEB ART LTD at any time by sending your request to him in one of the following ways:

• By electronic means to email support@invos.co.uk;
• By regular mail via registered letter with return receipt or courier to: 54 Laburnum Grove, Shrewsbury, England, SY1 2UT - writing the following text: Attn the Privacy Officer of WEB ART LTD.

If you have any questions or complaints about our compliance with this Privacy Policy, or if you would like to make recommendations or comments about improving the quality of our Privacy Policy, please write to us at the contact details provided above.